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According to Hofmann: Big-time small talk

By Mark Hofmann mhofmann@heraldstandard.Com 5 min read
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I hate to admit it, but every now and then you have to talk to people.

For many, many years, I’ve attempted to avoid speaking to people through a slight shyness and a clinical loathing for humanity and hoped that I would eventually have a career where I didn’t have interaction with anyone, which obviously is a professional mime.

The reasoning is simple. Everyone avoids mimes, and those who do approach them aren’t offended when a mime doesn’t speak to them.

However, I soon found out that a mimeĢƵ income doesn’t really allow me to afford the little luxuries in life like toilet paper and chewing gum and, letĢƵ face it, mime school ain’t free, so I had to take a part-time job that was the complete opposite of my future goals, and that was a gas station attendant.

Being a gas station attendant/cashier, I was forced out of my shell by tending to the morning customers on their way to work, stopping for gas, cigarettes and coffee — sometimes all in the same cup — and I was horrified when I realized I had to talk to them, especially to ask why they wanted gas, coffee and cigarettes in the same cup.

Trust me, you don’t want to know.

In those transactions, you get to learn the art of small talk, which is conversations with pleasantries, banter and the back-and-forth tidbits of knowledge and new-age-old sayings that keeps communication with our fellow human beings alive and well.

I was unfamiliar with that new language, and when I first heard a customer ask me if I was “working hard or hardly working,” I honestly didn’t know how to respond.

I stopped and thought about it until the customer snapped their fingers in front of my face to inform me that it was just a saying and that there was no need for me to cry and to hit myself in the head with a pricing gun.

As I became more comfortable with my morning exchanges, I would either respond with “hardly” or “working,” depending on my mood at the moment. I would later customize it with something like, “I’m working hard to hardly work for a living.”

Then the customer would laugh and make their departure and either realize on the drive away that what I said made absolutely no sense or they think about it so hard that blood vessels started to burst in their brains.

But letĢƵ face it, small talk is basically saying things that don’t benefit the human race by any stretch of the imagination as the participants are just exchanging exchanges.

My favorite standard greeting exchange is “howĢƵ it going” followed by “can’t complain” followed by “wouldn’t matter if you did.”

However, once you become familiar with it, then you can play games to see how far you can take it with someone who is also well versed in the art of small talk.

“HowĢƵ it going?”

“Oh, can’t complain.”

“Yeah. It wouldn’t matter if you did.”

“Yeah, nobody would listen anyway.”

“The only one who would listen can’t do anything about it.”

“And they would probably charge you.”

“Then they wouldn’t accept your insurance.”

“Plus their co-pay would be unreasonable.”

Forty minutes later…

“The moon will always wax and wane.”

“And the washing machine has four cycles, too.”

“…wait. Who are you, again?”

“Would it matter if I told you?”

“LetĢƵ not restart all of that.”

Much like stories — excluding “The Neverending Story”, of course — thereĢƵ a beginning, middle and end to the verbal phenomenons we all share.

So, once you establish that you’re hardly working and how nobody would care to hear you complain if you did complain, you are then faced with departing words, words for someone to remember you by.

“Take it easy.”

“I’ll take it any way I can get it.”

That happens to be my favorite departing phrase as it has a baseline philosophical blue-collar twang to it.

The problem with the departing exchange is when to end it. I remember situations where I would have a back and forth with a customer to the point where they’re halfway out the door or in the parking lot or shouting from their fleeing vehicle.

The secret to having a good ending is to not leave anything open for a back or a forth, depending on your role in the verbal exchange.

Examples like “Take it easy,” “Have a good one” or “Later, Camacho” all leave the door wide open for a lengthy departure, which is fine if you’re dropping off your soulmate at the airport or profusely thanking a police officer for letting go with just a warning, but certainly not kosher if itĢƵ a customer or a casual acquaintance.

The best way to end a conversation for good is the same way I’m going to end this column.

“Get out before I hit you with my pricing gun!”

According to Hofmann is written by staff reporter Mark Hofmann of Rostraver Township. He hosts the “Locally Yours” radio show on WMBS 590 AM every Friday. His book, ”Stupid Brain,” is available on Amazon.com.

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